Customer Care -Every business has to learn how to deal with their type of customers – some easy to service while others are not.
Most business receive all types of customers and, naturally, it is not very easy to listen to them in the same way.
For example, when selling clothes, there are types of customers who will come with a fixed price in mind of while others and who are always few can allow space for negotiation.
Granted, you cannot tell people how you want them to behave especially when they want to part with their own cash; it is another common challenge that happens in any business environment. After all, you want to get money out of their pockets.
But fortunately, every problem on earth has its corresponding solution. It is not very difficult to listen to your every type of customer. Whether hard or easy type, just listen then advise and persuade them.
In economics, this is referred to as negotiation or persuasion or it is, in jargon terms, called ‘compromising’. Compromising only means being in a position to listen and accommodate others peoples’ views however hard this could be. So, try to hear what the customer has and this could help you to get invaluable feedback necessary to build on.
Putting a customer first means you care about the kind of service you are offering. In fact, good business practice requires one to prioritize service before profits. When you put service first, you gain loyalty and referrals.
Loyalty and referral result into sales and sales results into profits what makes the back born of every business.
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